Sales Co-ordinator, King's Lynn

Job description and main responsibilities:

• Manage the UK based newsprint, KLB and CCM customer accounts
• Process newsprint, KLB and CCM orders on the Tieto system
• Coordination of the production trim patterns for customer orders on the PM7 newsprint machine
• Ensure that optimum planning efficiency is achieved and customer delivery expectations are maintained
• Co-ordinate PM7 optimisation based upon the mix of customer orders received and machine requirements, incorporating lead time and capacity management controls
• Manage stockholding levels for Lynn PM7 customers, across a range of multiple product grades
• Manage stockholding levels in external warehouses for CCM and KLB
• Manage CCM customer stocks and co-ordinate the shipping requirements to maintain adequate stock coverage
• Ensure that customer orders are made within specified time criteria, meet with contractual commitments and manage customer demands
• Communicate with UK newsprint, KLB and CCM customers directly via email and telephone
• Manage customer complaints regarding deliveries, manufacturing, stock holding levels and invoicing.  Direct the complaints to the appropriate persons for prompt resolution
• Generate credit/debit notes and rebates through the Tieto system
• Work in conjunction with other departments and colleagues in Germany
• To comply with all UK & European H&S legislation
• To comply with all company policies and procedures

Secondary responsibilities:

• Deputise for the Production Planning manager during peak times, on call and during absences
• Sales cover for Newsprint, CCM & KLB during peak times and absences
• Spreadsheet maintenance on a weekly basis
• Customer stock lists
• Problem solving